GTI System Support Agreements

You are here:

Home
Service
GTI System Support Agreements

Your irrigation system is a vital part in the smooth running of your site and one in which you have invested a lot of time and money.

Whether your system seems to have a fault, you want to make changes to increase irrigation efficiency, or you just want to check how to do something in the software, GTI System Support will provide a solution.

GTI System Support Agreements are available in Gold and Silver levels for both the GTI-PC and GTI-EC system.

Click the buttons to apply online now or download a printable form at the bottom of the page.

Quick online application

ONLINE PC

ONLINE EC

Features and Benefits

Gold level

1, 3 and 5 year agreements
Unlimited next business day replacement DOU’s
Unlimited support by telephone, email or remote access
Free software updates
Discounted software upgrades
Database backup and restore service
Discounts on additional services

Silver Level

1, 3 and 5 year agreements
Three business day replacement DOU. 1 event per agreement year
Telephone, email and remote support. 2 events per year
Free software updates
Database backup and restore service

Pay as you go

For sites that do not have an active GTI System Support Agreement, Bailoy offer a Pay as You Go service for system diagnostics, software issues and hardware repairs.

You can contact us by telephone, email or through the on-line live chat service. We will give you an estimate on the time required to either fix your issue or guide you through any updates or changes you are trying to make and a timescale to do the work.

Support is charged for the first 60 minutes and in 15-minute increments thereafter. Please call for current rates.

FAQs

Do I have to take out a GTI Support agreement with Bailoy?

No, but we strongly advise you to as this helps to keep you up to date and your system running at peak performance

If I don’t take out an agreement with you and I do require help, can I still call?

Yes. Our Pay as you go service is designed to cater for these situations

My installer knows all about your system and fixes all the problems I have

That’s great news but sometimes, even the best trained contractor can benefit from the manufacturers help.

Privacy Overview

Find out more about the cookies on this website.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
CONSENT, YSC, VISITOR_INFO1_LIVE, yt-remote-device-id, yt.innertube::requests, yt.innertube::nextId, yt-remote-connected-devices	16 years 4 months	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
ss	session	This cookie is set by the provider Eventbrite. This cookie is used for the functionality of website chat-box function.
TawkConnectionTime	session	This cookie is set by Tawk.to which is a live chat functionality. The cookie is used to remember users so that previous chats can be linked together to provide better and improved service.